Common Injuries that Occur Among Retail Workers

In the world of retail, millions of workers dedicate their days to serving customers, stocking shelves, and keeping stores running smoothly. However, behind the scenes of this seemingly routine work lies a concerning reality: retail employees face a significant risk of workplace injuries. From the cashier at your local supermarket to the stock clerk at the department store, these hardworking individuals encounter various hazards that can lead to both minor and severe health issues. 

Physical Strain Injuries 

One of the most prevalent categories of injuries in the retail sector involves physical strain. These injuries often result from the repetitive nature of many retail tasks and the physical demands placed on workers’ bodies. 

Repetitive Motion Injuries 

Retail employees, particularly those working as cashiers or at checkout counters, are susceptible to repetitive motion injuries. These conditions develop over time due to repeated movements that put stress on specific body parts. 

• Carpal Tunnel Syndrome: This condition affects the wrists and hands, causing numbness, tingling, and weakness. Cashiers in Mobile’s busy stores who spend hours scanning items are particularly at risk. 

• Tendonitis: Inflammation of tendons can occur in various parts of the body, including shoulders, elbows, and wrists, due to repetitive movements like reaching for items or typing on cash registers. 

Lifting and Carrying Injuries 

Stock clerks and sales associates often need to move heavy merchandise, leading to a range of potential injuries. 

• Back Strains and Sprains: Improper lifting techniques or handling oversized items can result in painful back injuries, affecting a worker’s mobility and quality of life. 

• Shoulder Injuries: Reaching for high shelves or carrying heavy boxes can lead to rotator cuff tears or shoulder impingement syndrome. 

Standing-Related Issues 

Many retail positions require employees to be on their feet for extended periods, which can lead to various health problems. 

• Foot and Ankle Problems: Prolonged standing can cause plantar fasciitis, flat feet, or ankle swelling, especially for workers in Mobile’s larger retail stores with expansive sales floors. 

• Varicose Veins: Extended periods of standing can lead to poor circulation and the development of varicose veins, a common concern for retail workers. 

Slip, Trip, and Fall Accidents  

Retail environments are prime locations for slip, trip, and fall incidents. These accidents can happen suddenly and result in serious injuries for both employees and customers. 

Common Causes in Retail Environments: 

• Wet Floors: Spills, recent mopping, or tracked-in rain can create slippery surfaces, especially during Mobile’s rainy seasons. 

• Uneven Surfaces: Transitions between flooring types or worn-out areas can pose tripping hazards. 

• Cluttered Aisles: Misplaced merchandise or improperly stored items can obstruct walkways, leading to falls. 

Types of Injuries Resulting from Falls: 

• Fractures: Falls can result in broken bones, particularly in wrists, arms, or hips. 

• Sprains and Strains: Twisting or overextending joints during a fall can lead to painful soft tissue injuries. 

• Head Injuries: More severe falls may result in concussions or other traumatic brain injuries, which can have long-lasting effects. 

Equipment and Machinery-Related Injuries  

Retail workers interact with various tools and equipment daily, each presenting its own set of potential hazards. 

Cash Register Ergonomics 

Poorly designed checkout areas can contribute to musculoskeletal disorders. Ergonomic issues at the cash register can lead to neck strain, back pain, and repetitive stress injuries for cashiers in Mobile’s retail stores. 

Box Cutter and Sharp Object Injuries 

Opening packages and cutting boxes is a common task in retail, but it comes with risks. Lacerations from box cutters or other sharp tools can range from minor cuts to severe injuries requiring medical attention. 

Accidents Involving Ladders and Step Stools 

Reaching high shelves or arranging displays often requires the use of ladders or step stools. Falls from these can result in serious injuries, including fractures, sprains, or head trauma. 

Injuries from Malfunctioning Equipment 

Faulty equipment like malfunctioning pallet jacks or defective conveyor belts can cause crushing injuries, pinched fingers, or more severe accidents. 

Workplace Violence and Customer-Related Incidents  

Unfortunately, retail workers sometimes face risks that go beyond physical strain or accidental injuries. Workplace violence and challenging customer interactions can lead to both physical and psychological harm. 

Robbery and Assault Risks 

Retail establishments, especially those handling cash transactions, can be targets for robbery. Workers may face the threat of physical violence during these incidents, leading to injuries or long-term psychological trauma. 

Verbal Abuse and Stress-Related Health Issues 

Dealing with angry or abusive customers can take a toll on retail workers’ mental health. Prolonged exposure to stressful situations can lead to anxiety, depression, and other stress-related health problems. 

Injuries from Crowd Management During Sales Events 

Major sales events, like those seen in Mobile’s larger retail outlets during Black Friday, can lead to crowd-related injuries. Workers may be pushed, trampled, or injured while trying to manage large, eager crowds. 

Occupational Illnesses in Retail 

While often overlooked, retail workers are also susceptible to various occupational illnesses due to their work environment and responsibilities. 

Respiratory Issues from Dust and Chemicals 

• Employees working in stockrooms or handling cleaning supplies may be exposed to dust or chemical fumes, leading to respiratory problems or allergic reactions. 

• In Mobile’s humid climate, poorly ventilated storage areas can also promote mold growth, further exacerbating respiratory issues. 

Skin Conditions from Frequent Hand Washing or Chemical Exposure 

• Cashiers and food service workers in retail settings often need to wash their hands frequently, which can lead to dry, cracked skin or dermatitis. 

• Exposure to cleaning products or other chemicals used in retail environments can cause skin irritation or more severe allergic reactions. 

Stress-Related Health Problems 

• The fast-paced nature of retail work, especially during peak shopping seasons in Mobile, can lead to chronic stress. 

• This ongoing stress can manifest in various health issues, including headaches, digestive problems, and cardiovascular concerns. 

Prevention and Safety Measures 

To address these common injuries and health concerns, retail establishments in Mobile and beyond must prioritize workplace safety and implement comprehensive prevention strategies. 

Ergonomic Workplace Design 

• Implement ergonomically designed workstations, including adjustable checkout counters and supportive seating. 

• Provide anti-fatigue mats for areas where employees stand for long periods. 

Proper Training and Education 

• Offer regular safety training sessions covering topics like proper lifting techniques, hazard identification, and emergency procedures. 

• Educate employees on the importance of reporting potential safety issues or injuries promptly. 

Personal Protective Equipment 

• Provide appropriate PPE such as non-slip shoes, back support belts for heavy lifting, and protective gloves for handling sharp objects or chemicals. 

Regular Safety Inspections and Maintenance 

• Conduct routine safety audits to identify and address potential hazards in the retail environment. 

• Ensure all equipment is properly maintained and promptly repair or replace faulty items.  

Workers’ Compensation for Retail Employees 

• Most retail workers are covered by workers’ compensation insurance, which provides benefits for work-related injuries or illnesses. 

• These benefits typically include medical treatment, partial wage replacement, and rehabilitation services. 

Reporting Workplace Injuries 

• Employees should report any work-related injury or illness to their supervisor immediately. 

• Prompt reporting is crucial for ensuring proper documentation and timely access to benefits. 

Third-Party Liability Claims 

• In some cases, injuries may be caused by a third party, such as a equipment manufacturer or a negligent contractor. 

• In these situations, injured workers may have the option to pursue additional compensation through a third-party liability claim. 

Know Your Rights: We Can Help 

The retail industry is vital to Mobile’s economy, but it is important to recognize and address the occupational hazards faced by workers, including physical strain injuries, slip-and-fall accidents, and equipment-related incidents. By implementing robust safety measures, employers can create healthier work environments, enhancing both worker protection and productivity.  

At Thiry & Caddell, LLP, we are committed to supporting the rights of injured workers in Mobile and throughout Alabama. If you’re a retail worker who has suffered an on-the-job injury, contact us for a free consultation to understand your rights and options.